Neutrik takes the protection of your personal data very seriously. Here you find our current valid privacy policies and assissting documents:

Privacy Policy for Website visitors of Neutrik Group

We know that you care about your personal data and so do we. For this reason, we want to exercise the utmost care and common sense when processing your personal data and are also committed to protecting your privacy on the Internet. In accordance with Art. 13 GDPR, this privacy policy explains how we collect, process, and use your personal data when you visit one of our websites and wish to use the functions offered there.

1. Scope of the Privacy Policy and Definitions

1.1.  Scope
Neutrik AG (hereinafter referred to as "Neutrik") is an international company that provides the following websites for customers, partners and interested parties. This privacy policy applies to the following websites:

www.neutrikgroup.com

www.neutrik.com
www.neutrik.de
www.neutrik.co.uk
www.neutrik-france.com
www.neutrik.com.us
www.neutrik.co.jp
www.neutrik.com.cn
opticalcon-configurator.neutrik.com
www.rean-connectors.com
www.contrik.com

1.2. Definition

Neutrik Group
Neutrik AG and all (in-)direct affiliated companies.
 

Personal Data
Any information relating to an identified or identifiable natural person. Personal data is information about an identified or identifiable person and therefore all information that makes a person identifiable. This does not include statistical data that cannot be directly linked to your person.

Controller
Body that decides on the purposes and means of processing personal data.

Joint Controllers
Two or more controllers jointly determine the purposes and means of the processing.

Processor
Processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of Neutrik.

Third Country
All countries that are not members of the European Union (EU) or the European Economic Area (EEA).

Social Plug-Ins
Social plug-ins are a form of marketing in which a website is linked to a social network. This can generate new visitors for the advertiser's website.

(Data- ) Processing
Any operation performed with or without the aid of automated processes, such as collection, recording, organisation, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure.

2. Who is responsible for data processing

This privacy notice applies to data processing by

Neutrik AG
Im alten Riet 143
9494 Schaan
Liechtenstein
neutrik@neutrikgroup.com

3. Who can I contact if I have questions about data protection?

Neutrik has appointed a company data protection officer, who can be contacted at:

Neutrik AG
Head of Corporate Data Protection
Im alten Riet 143
9494 Schaan
Liechtenstein
dataprotection@neutrikgroup.com

4. Which personal data do we process, as well as the nature and purpose of their use?

4.1. When visiting the website

Description and scope of processing
Each time our website is accessed, our system - the web server - automatically collects information from the system of the accessing computer or the user's end device.

The following personal data are collected by us:

• Information about the browser type and the version used
• Operating system of the user’s end device
• Internet service provider of the user
• IP address of the user
• Date and time of access
• Previous website from which the user accesses our website

Purpose of data processing
The temporary storage of the user's IP address by our system is necessary to enable delivery of the website to the user's computer. For this purpose, the user's IP address must necessarily be stored for the duration of use. The above-mentioned data is stored in the log files to ensure the functionality of our website. We also use this data to optimise the website and ensure the security of our information technology systems (e.g. to detect attacks). The data is not analysed for marketing purposes in this context.

Legal basis for data processing
The legal basis for data processing for the temporary storage of data and log files is Art. 6 para. 1 lit. f GDPR (legitimate interest). The legitimate interest is the provision of technical services when accessing the website, as well as the optimisation of our website for our website visitors.

Duration of storage
The above-mentioned data is deleted as soon as it is no longer required to fulfil the purpose for which it was collected. In the case of the collection of data for the provision of the website, this is the case when the respective session has ended. If the data is stored in log files, this is the case after 7 days at the latest. Storage beyond this period is possible. In this case, the user's IP address is deleted or anonymised by us so that it is no longer possible to identify the accessing client and the data contained can no longer be linked to a specific person.

4.2. When using our contact form for business partners

Description and scope of data processing 
We offer our business partners the opportunity to contact us using the contact form. If you contact us in this way, your details from the contact form or your e-mail, including the contact details you provide, will be processed. The company and your company-related contact details are required in order to be able to process an enquiry.

The following personal data are collected by us:

• company name
• first name
• Surname
• E-Mail address
• Postcode, city and country 
• Message text (optional)
• Telephone (optional)
• Address (optional)

Purpose of data processing
The processing of personal data serves us solely to process the contact enquiry. If your enquiry relates to the conclusion of a contract or in connection with a contract that has already been concluded, the processing of personal data serves us solely to fulfil the contract.

Legal basis for data processing
The legal basis is Art. 6 para. 1 lit. f GDPR (legitimate interest). The legitimate interest lies in ensuring that your enquiry is processed promptly by our company.

If the enquiry relates to the conclusion of a contract or is in connection with a contract that has already been concluded, the legal basis for the processing of your personal data is Art. 6 para. 1 lit. b GDPR (implementation of pre-contractual measures/fulfilment of a contract).

For personal data that you provide to us voluntarily, Art. 6 para. 1 lit. a GDPR (consent) is the legal basis. You can withdrawal your consent at any time and without giving reasons with effect for the future.

Duration of storage
The above-mentioned data will be deleted as soon as they are no longer required to fulfil the purpose of their processing. For personal data sent by email or via the contact form provided, this is the case when the respective conversation with the user has ended. The conversation is ended when it can be inferred from the circumstances that the matter in question has been conclusively clarified.

To whom do we transmit the data
To process your contact enquiry, we will forward your enquiry within the Neutrik Group to the locally responsible Group company or the distribution partner responsible for your country. For technical implementation, we transmit your data to our service provider Salesforce AG.

Third country transfer
The transfer of your data to a third country serves solely to carry out (pre-)contractual measures on your behalf, which is why this constitutes the legal basis for the transfer of data to third countries for which neither an adequacy decision nor suitable guarantees exist. The transfer of data to EU/EEA countries does not require a separate legal basis and does not fall under third country transfers. We have concluded an intercompany agreement for data transfer within the Neutrik Group (see point 8.)

4.3. When ordering a newsletter

Description and scope of data processing

If you are interested in receiving our newsletters, you have the option of voluntarily giving us your consent to receive newsletters. When you order a newsletter, we will only process the e-mail address you provide. We first use the personal data you enter for the double opt-in procedure. This means that we will only send you the newsletter if, after sending a confirmation link to the e-mail address you have provided, you confirm that you wish to subscribe to our newsletter using a link contained in this e-mail. 

After sending a confirmation link by e-mail (double opt-in) to the e-mail address you have provided, we will use your e-mail address solely for sending our newsletter.

The following personal data are collected by us:

• E-mail adress

Purpose of data processing
The processing of personal data serves us solely to provide our newsletter to the e-mail address you have provided in order to inform you about news and offers.

Legal basis for data processing
The legal basis is Art. 6 para. 1 lit. a GDPR (consent). You can withdrawal your consent at any time and without giving reasons with effect for the future.

Duration of storage
We store your personal data at most until you withdraw your consent.

To whom do we transmit the data
Your e-mail address will be transmitted to our service provider Salesforce AG in order to send the newsletter.

Third country transfer
We do not transfer your personal data to third countries.

4.4. When using our Sample Request

Description and scope of processing
If you require product samples, you can use our Sample Request Form. If you contact us in this way, the sender's personal data transmitted with the enquiry will be stored by us. Please note that this function is only available to our customers in the USA.

The following personal data are collected by us:

• First name
• Surname
• Title 
• Phone number
• E-mail-address
• Company name
• Type of enquirer
• Address
• Postcode, city and country
• Text field/comment (optional)
   

Purpose of data processing
The processing of personal data is solely for the purpose of processing your product sample enquiry.

Legal basis for data processing
The legal basis is Art. 6 para. 1 lit. b GDPR ((pre-) contractual measures).

Duration of storage
The above-mentioned data will be deleted as soon as it is no longer required to fulfil the purpose of processing. For the personal data sent by email or the request form provided, this is the case when the respective conversation with the user has ended. The conversation is deemed to have ended when it can be inferred from the circumstances that the matter in question has been conclusively clarified.

To whom do we transmit the data
Your personal data will be transmitted to Massive Art GmbH and Neutrik Americas, Inc.

Third country transfer
By using the request form, your personal data will be transmitted to Neutrik Americas, Inc. in the third country USA. Your personal data will be stored on a server in Austria by Massive Art GmbH and will only be transferred to third countries in compliance with the data protection regulations of the GDPR. This is generally ensured on the basis of an adequacy decision by the Commission of the European Union and on the basis of standard contractual clauses.

If you use our sample request form to request product samples, we will transfer your personal data to our group company Neutrik Americas, Inc. in the third country USA to provide the requested products. The transfer takes place in compliance with data protection regulations and we ensure this through an intercompany agreement and the current standard contractual clauses.

The lawfulness of the data processing of your personal data in the third country USA results from the fulfilment of (pre-)contractual measures at your request.

4.5. When using our opticalCON Configurator

Description and scope of  data processing
We offer our customers the option of using the opticalCON Configurator to create quotations and article numbers for our opticalCON products. When using the opticalCON Configurator, we only process your user account and access data.

The following personal data are collected by us:

• First name
• Surname
• E-mail address
• Phone number (optional)

Purpose of data processing
Your personal data is processed solely for the purpose of providing the configuration service for our products.

Legal basis for data processing
The legal basis is Art. 6 para. 1 lit. b GDPR (implementation of (pre-)contractual measures).

Duration of storage
We store your personal data for the duration of our ongoing business relationship.

To whom do we transmit the data
Your data will be transmitted to our service provider Raade GmbH.

Third country transfer
We do not transfer your personal data to third countries.

4.6. When registering for product training 

Description and scope of  data processing
Customers have the opportunity to take part in our product training courses. Your contact data will be processed for the purpose of organising and coordinating the product training.

The following personal data are collected by us:

• First name
• Surname
• E-mail adress
• Country (optional)
• Text message (optional)

Purpose of data processing
Your personal data is processed solely for the administrative and organisational implementation of the product training.

Legal basis for data processing
The legal basis are Art. 6 para. 1 lit. b GDPR (implementation of (pre)contractual measures) and Art. 6 para. 1 lit. f GDPR (legitimate interest). Our legitimate interest is to guarantee and provide the latest and most up-to-date technical information about our products.

Duration of storage
We store your personal data until the product training is completed.

To whom do we transmit the data
Your data will be transmitted to Salesforce AG.

Third country transfer
We do not transfer your personal data to third countries.

4.7. When using our Toolbox

Description and scope of data processing
Customers have the option of customising products as part of our Toolbox Services. Your contact details are processed for the performance of the contractual services, in particular for customising products with our toolbox.

The following personal data are collected by us:

• E-mail address

Purpose of data processing
Your personal data is processed solely for the fulfilment of our contractual obligations in connection with our toolbox.

Legal basis for data processing
The legal basis is Art. 6 para. 1 lit. b GDPR (implementation of (pre-)contractual measures).

Duration of storage
We store your personal data for the duration of our ongoing business relationship.

To whom do we transmit the data
Your data will not be transmitted to third parties.

Third country transfer
We do not transfer your personal data to third countries.

5. How long will your data be stored?

Unless otherwise stated under point 4, we will only store your personal data for as long as this is necessary to achieve the associated purpose and insofar as there is a contractual (business relationship) and/or statutory retention obligation (commercial/tax law). Data that we process on the basis of your consent will be deleted at the latest after you withdraw your consent.

6. Is your data processed with the help of processors?

Neutrik works together with processors. These have been selected with the utmost care and compliance with data protection requirements is ensured by so-called "contracts for commissioned data processing" and their regular review.

In connection with our websites, these are the following processors:

• MASSIVE ART WebService GmbH – For the provision, function, improvement and maintenance of our websites 
• Raade GmbH – For the provision, function, improvement and maintenance of our websites
• SALESFORCE AG – For sending newsletters (double opt-in consent)
• Neutrik Group companies – For support and service purposes

We have concluded contracts with our processors in accordance with Art. 28 GDPR. If our processors are located outside the EU/EEA, the legality of the third country transfer is ensured by standard contractual clauses with our processor before the data is transferred to the third country, unless the legality of the data transfer can be guaranteed by an adequacy decision.

7. Cookies

What are cookies
Cookies are small text files that enable the web server to recognise a website visitor and store information about the websites visited in the web browser. Cookies can be divided into "session cookies" and "persistent cookies". Session cookies are all cookies that expire when a session is closed, i.e. they are only stored for the duration of the session. Persistent cookies, on the other hand, store the information collected over a longer period of time. Cookies can be set by website providers but also by third parties.

We may store cookies on your browser if they are absolutely necessary for the operation of the website (necessary cookies). We require your consent for all other categories of cookies.

We use cookies

Our websites use cookies. We use cookies to ensure that we give you the best experience on our website. We may store cookies on your device if they are strictly necessary for the operation of our sites (necessary cookies). For all other cookies, we need your consent, which you can give us at any time via our cookie banner or revoke without giving reasons.

We use a tool from Cookie Hub to process cookies in compliance with data protection regulations.

Necessary cookies
Some cookies are required to provide core functionality. Without these cookies, the website will not function properly and they are enabled by default.

Analytical cookies
Analytical cookies help us to improve our website by collecting and reporting information about its use.

Marketing cookies
Marketing cookies are used to track visitors to websites so that publishers can serve relevant adverts.

You can change or withdrawal your cookie settings at any time using our cookie banner

Cookie-settings in your browser
If you wish to prevent cookies from being stored, you can set your browser to accept cookies only if you agree to this. Since the way cookies are managed depends on your browser, you will find further instructions for use here:

INTERNET EXPLORER
https://support.microsoft.com/en/help/17442/windows-internet-explorer-delete-manage-cookies

CHROME
https://support.google.com/chrome/answer/95647?hl=en&hlrm=en&safe=strict

SAFARI
https://support.apple.com/en-gb/HT201265

FIREFOX
https://support.mozilla.org/en-US/kb/block-websites-storing-cookies-site-data-firefox

OPERA
https://help.opera.com/en/latest/web-preferences/

8. Do we transfer your data to third countries?

Neutrik also transfers your personal data to third countries. The transfer of your personal data takes place in compliance with data protection regulations.

The data protection requirements are generally ensured on the basis of an adequacy decision by the Commission of the European Union and on the basis of standard contractual clauses.

If we process personal data within the Neutrik Group, we ensure the data protection standard and compliance through an intercompany agreement. All Neutrik Group companies are parties to our intercompany agreement. In addition, our intercompany agreement also regulates order processing and data processing in third countries that may take place within the Neutrik Group.

9. Do we use Social Plugins?

No, we do not use social plugins on our websites.

Linking to social network providers
Therefore, no direct connection is established between your browser and the social network. As a result, no data or information from you is transmitted by Neutrik to the respective service provider or processed in any other way. You can recognise links on our websites by the following symbols:(c.f. footer of this website)

Neutrik has no influence on the content of these websites and accepts no liability for them. The respective provider of the linked website is responsible for the content and accuracy of the information provided.

10. Privacy Policy on the use of Matomo

We use Matomo for web analysis. This is a service provided by InnoCraft Ltd, 150 Willis St, 6011 Wellington, New Zealand, NZBN 6106769 ("Matomo"). Matomo is an open source software that can be used in compliance with the GDPR. We use Matomo as self-hosted software and use it to collect anonymous usage data when using our websites.

The processing of data takes place exclusively on our servers within the European Union. Data are not transferred to a third country.

We have configured the use of Matomo in such a way that your IP address is not processed in full, but in a maximum abbreviated form, thus deliberately opting for anonymisation.  With the help of this configuration, Neutrik cannot draw any conclusions about your identity and no cookies are collected by Matomo.

You can find more information on data protection at Matomo at https://matomo.org/privacy/

11. External Links

You will find various links to other websites on our website. We have neither influence nor control over the content and data protection provisions of these linked websites. We therefore recommend that you check the privacy policy of these websites when accessing links.

12. Data Security

We have taken appropriate technical and organisational measures to ensure data security when processing personal data. These measures are constantly being improved.

13. Automated decision-making and Profiling

Automated decision-making or profiling does not take place.

14. Social Media

For our social media presence, we have decided to provide separate information about the processing of personal data by means of a separate privacy policy. here

15. Do Not Sell My Personal Information – CCPA

If you are a California resident, the California Consumer Privacy Act (CCPA) gives you the right to opt out of the sale of your personal information. Neutrik takes your privacy very seriously. We do not sell your personal information. Please refer to our Privacy Policy for information on how we process your data when you visit our website. Nevertheless, we support California residents and the CCPA - so you can contact us at Head of Corporate Data Protection, Neutrik AG, Im alten Riet 143, 9494 Schaan Liechtenstein with the subject line "Privacy Rights in California CCPA" if you have any questions about your Do Not Sell My Personal Information right.

16. What rights (regarding to data protection) do you have?

Right of access according to Art. 15 GDPR
You are entitled to request confirmation from the controller at any time as to whether personal data concerning you is being processed.

Right to rectification according to Art. 16 GDPR
You have the right to obtain from the controller without undue delay the rectification of inaccurate personal data concerning you. Depending on the purpose, this right also includes the completion of incomplete personal data.

Right to erasure according to Art. 17 GDPR
If the personal data you have provided above is no longer necessary for the purpose of processing, the consent you have given for processing is withdrawn and there is no other reason for further processing, you can exercise your right to erasure and if there are no overriding legitimate grounds for further processing, you can request the erasure of your data.

Right to restriction of processing according to Art. 18 GDPR
If the accuracy of the personal data processed by you is disputed and the processing is unlawful, you can request the controller to restrict the processing.

Right to data portability according to Art. 20 GDPR
You may request the controller to transmit the data you have provided to the controller to another controller in a structured, commonly used and machine-readable format.

Right to object according to Art. 21 GDPR
If the processing of your personal data is carried out in the public interest or to safeguard the legitimate interests of the controller or a third party, you can object at any time by post to Neutrik AG, Im alten Riet 143, 9494 Schaan Liechtenstein, neutrik@neutrikgroup.com or at dataprotection@neutrikgroup.com.

Withdrawal of consent
You can revoke any consent you have given at any time, without giving reasons, in writing by post to Neutrik AG, Im alten Riet 143, 9494 Schaan Liechtenstein or at dataprotection@neutrikgroup.com - but in any case without any formal requirements. The lawfulness of the processing of your personal data, which was processed on the basis of your consent up to the time of revocation, is not affected by the revocation. You can also revoke your consent to receive newsletters by using the opt-out button provided in the e-mail message.

Right to lodge a complaint
If you believe that the processing of your personal data violates legal provisions, you have the right to lodge a complaint with your local supervisory authority. You can find the competent authority here 
 

17. Topicality and changes to the Privacy Policy

Due to further developments of our website and offers on it, as well as changed legal regulations and/or requirements, it may become necessary to change this privacy policy.

This privacy policy is currently valid and was last updated in August 2024.

18. Information about your Right to object according to Art. 21 GDPR  

Individual Right to object according to Art. 21 Abs. 1 GDPR
You shall have the right to object, on grounds relating to his or her particular situation, at any time to processing of personal data concerning him or her which is based on point (e) or (f) of Article 6(1), including profiling based on those provisions. The controller shall no longer process the personal data unless the controller demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject or for the establishment, exercise or defence of legal claims.

Exercising the Right to object
If you would like to exercise your right to object, simply send a message with the subject "Objection" to Neutrik AG, Im alten Riet 143, 9494 Schaan Liechtenstein or to dataprotection@neutrikgroup.com

Neutrik Aktiengesellschaft
Last updated on 26. August 2024