Data Protection

Neutrik takes the protection of your personal data very seriously. Here you find our current valid privacy policies and assissting documents:

Privacy Policy for Website visitors of Neutrik Group

We know that you care about your personal information and we do. For this reason, we want to take the greatest care and common sense when processing your personal data and we also feel obliged to protect your privacy on the Internet. This data protection declaration explains to you in accordance with Art. 13 GDPR how we collect, process and use your personal data when you visit one of our websites and wish to take advantage of the functions offered on it.

1. Scope of the Privacy Policy and Definitions

1.1. Scope
Neutrik AG (in the following “Neutrik”) as an international company provides the following websites for customers, partners and interested parties. This privacy policy applies to the following websites:

www.neutrik.com
www.neutrik.de
www.neutrik.co.uk
www.neutrik-france.com
www.neutrik.com.us
www.neutrik.co.jp
www.neutrik.com.cn
opticalcon-configurator.neutrik.com
cps.neutrik.com
backstage.neutrik.com
www.rean-connectors.com
www.contrik.com

1.2. Definition

Personal Data
All information relating to an identified or identifiable natural person. Personal data is information about an identified or identifiable person and therefore all information that makes an individual identifiable. Statistical data that cannot be directly linked to your person is not included here.

Controller
Body that decides on the purposes and means of processing personal data.

Jointly Responsible Persons
Two or more controllers jointly determine the purposes and means of the processing
Processor
Contractor is a natural or legal person, authority or institution or any other body that processes personal data on behalf of Neutrik.

Third Country
All those states that do not belong to the European Union (EU) or the European Economic Area (EEA).

Social Plug-Ins
Social plug-ins are a form of marketing in which a website is connected to a social network. This allows new visitors to be generated for the advertiser’s website.

(Data) Processing
Any operation performed with or without the aid of automated procedures, such as collection, recording, organization, arrangement, storage, adaptation, modification, reading, querying, use, disclosure.

2. Who is responsible for data processing

This privacy notice applies to data processing by

Neutrik AG
Im alten Riet 143
9494 Schaan
Liechtenstein
neutrik@neutrik.com

3. Who can I contact if I have questions about data processing?

Neutrik has appointed a data protection officer who you can contact at:

Neutrik AG
Head of Corporate Data Protection
Im alten Riet 143
9494 Schaan
Liechtenstein
dataprotection@neutrik.com

4. Which personal data do we process and the type and purpose of their use?

4.1. When visiting the website

Description and scope of processing
Whenever our web pages are called up, our system – the web server – automatically collects information from the system of the calling computer or end device of the user.

Following data are processed by us:

• Information about the browser type and the version used
• Operating system of the user’s end device
• Internet service provider of the user
• IP address of the user
• Date and time of access
• Previous website from which the user accesses our website

Purpose of data processing
The temporary storage of the user’s IP address by our system is necessary to enable the website to be delivered to the user’s computer. For this purpose, the user’s IP address must necessarily be stored for the duration of use. The storage of the above-mentioned data in the log files is done to ensure the functionality of our website. In addition, this data serves us to optimize the website and to ensure the security of our information technology systems (e.g.: to detect attacks). An evaluation of the data for marketing purposes does not take place in this context.

Legal basis for data processing
The legal basis for data processing for the temporary storage of data and log files is Art. 6 para. 1 lit. f GDPR (legitimate interest). The legitimate interest is the provision of technical services when calling up the website, as well as the optimization of our web presence for our website visitors.

Processing Period
The above-mentioned data will be deleted as soon as they are no longer required for the purpose for which they were collected. In the case of the collection of data for the provision of the website, this is the case when the respective session has ended. In the case of storage of data in log files, this is the case after 7 days at the latest. A storage beyond that is possible. In this case, the IP address of the user will be deleted or alienated by us, so that an assignment of the calling client is no longer possible and the data contained no longer show any personal reference.

4.2. When using our contact form

Description and scope of processing 
If you have any questions, we offer you the possibility to contact us using our contact form and the provided e-mail addresses. If you contact us in this way, your data from the contact form or your e-mail, including the contact data you provide with it, will be processed. The indication of your e-mail address and a message text is necessary to contact you and to process your request, the indication of your name, your telephone number and country affiliation is voluntary.

Following data are processed by us:

• eMail address
• Message text
• First name (optional)
• Last name (optional)
• Phone number (optional)
• Country (optional)

Purpose of data processing
The processing of personal data serves us solely to process the contact request. If your request is for the conclusion of a contract or in connection with an already concluded contract, the processing of personal data serves us exclusively for the fulfillment of the contract.

Legal basis for data protection
The legal basis is Art. 6 para. 1 lit. f GDPR (legitimate interest). The legitimate interest lies in ensuring that your concerns are processed by our company without delay.

If the request is for the conclusion of a contract or if the request is in connection with an already concluded contract, the legal basis for the data processing of the personal data that is processed in the course of sending an inquiry via our contact form is Art. 6 para. 1 lit. b GDPR (implementation of pre-contractual measures/fulfilment of a contract).

For personal data that you provide us voluntarily, Art. 6 para. 1 lit. a GDPR (consent) is the legal basis.

Processing Period
The above-mentioned data will be deleted as soon as they are no longer necessary for the purpose of their processing. For the personal data sent by e-mail or the contact form provided, this is the case when the respective conversation with the user has ended. The conversation is finished when it can be concluded from the circumstances that the matter in question has been finally clarified.

To whom do we transmit your data
To handle your contact request, we will forward your request internally to the responsible departments at the person in charge. If you also inform us about the country concerned, we can process your request even faster by forwarding your contact request to the Neutrik distribution partner or group company responsible for this country.

Third Country Transfer
If you make a country selection in the contact form, we can secure your data for a faster and more efficient request through our local partners. The transfer of your data to a third country serves exclusively to carry out pre-contractual measures on your behalf. Therefore, this is the legal basis for the transfer of data to third countries for which neither an adequacy decision nor suitable guarantees exist. The transfer of data to EU/EEA countries does not require a separate legal basis and does not fall under the transfer of data to third countries.

4.3. When ordering a newsletter

Description and scope of processing
If you are interested in our newsletters, you have the possibility to voluntarily give your consent to receive newsletters. When you order a newsletter, we only process the e-mail address you provide us with. We use your entered personal data first for the double opt-in procedure. This means that we will only send you the newsletter if, after sending a confirmation link to the e-mail address you provided, you confirm by means of a link contained in this e-mail that you wish to subscribe to our newsletter.

After sending a confirmation link by e-mail (double opt-in) to the e-mail address you have provided, we will use your e-mail address exclusively for sending our newsletter.

Following data are processed by us:

• eMail address

Purpose of data processing
The processing of personal data serves us only to provide our newsletter to your announced e-mail address, to inform you about news and offers.

Legal basis for data processing
The legal basis is Art. 6 para. 1 lit.  a GDPR (consent). You can revoke your consent at any time and without giving reasons.

Processing Period
We store your personal data at the latest until the revocation of the consent you have given us.

To whom do we transmit your data
To send the newsletter, your e-mail address will be transmitted to our service provider Salesforce AG.

Third Country Transfer
We do not transfer your personal data to a third country.

4.4. When using our Support Request

Description and scope of processing
If you need technical questions about our products, services, or technical support, you can send us a request by the provided Support Request Form. If you contact us in this way, the personal data of the sender transmitted with the inquiry will be stored by us. This function is only available for our customers within the USA.

Following data are processed by us:

• First name
• Last name
• e-Mail address
• Phone number (optional)
• Message text (optional)

Purpose of data processing
The processing of personal data serves us solely to process your support request.

Legal basis for data processing
The legal basis is Art. 6 para. 1 lit. b GDPR ((pre-) contractual measures).

Furthermore, the legal basis for the processing is Art. 6 para. 1 lit. f GDPR (legitimate interest). Our legitimate interest is to ensure that we can advise you promptly on technical questions regarding our products, since customer satisfaction is of great importance to us.

For personal data that you provide us voluntarily Art. 6 para. 1 lit. a GDPR (consent) is the legal basis. You can revoke your consent at any time without giving reasons.

Processing Period
The above-mentioned data will be deleted as soon as they are no longer necessary for the purpose of their processing. For the personal data sent by e-mail or the provided request, this is the case when the respective conversation with the user has ended. The conversation ends when it is clear from the circumstances that the matter in question has been finally clarified.

To whom do we transmit your data
Your data will be transmitted to Massive Art GmbH and Neutrik© US Inc.

Third Country Transfer
We transfer your personal data to the third country USA to Neutrik© US Inc to process your support request. A transfer takes place in compliance with the data protection regulations and we usually ensure this based on an appropriateness decision of the Commission of the European Union as well as standard contractual clauses. The data transfer is considered an administrative activity according to Art. Group privilege. Please also note that this function is exclusively for clients.

4.5. When using our Sample Request

Description and scope of processing
If you need product samples, you can send us a request via the provided Sample Request Form. If you contact us in this way, we will store the personal data of the sender transmitted with the request. Please note that this function is only available for our customers in the USA.

Following data are processed by us:

• First name
• Last name
• Title (optiona)
• Phone number (optional)
• E-mail adress
• Company name
• Kind of request
• Adress
• ZIP code
• Place
• Country
• Comment (optional)

Purpose of data processing
The processing of personal data serves us solely to process your product sample request.

Legal basis for data processing
The legal basis is Art. 6 para. 1 lit. b GDPR ((pre-) contractual measures).

Processing Period
The above-mentioned data will be deleted as soon as they are no longer necessary for the purpose of processing. For the personal data sent by e-mail or the request form provided, this is the case when the respective conversation with the user has ended. The conversation ends when it is clear from the circumstances that the matter in question has been finally clarified.

To whom do we transmit your data
Your data will be transmitted to Massive Art GmbH and Neutrik^© US Inc.

Third Country Transfer
By using the request form, you transfer your personal data to the third country USA to Neutrik© US Inc. Your personal data will be stored on a server in Austria by Massive Art GmbH and your data will only be transferred to third countries in compliance with the data protection regulations of the GDPR. This is usually ensured based on an appropriateness decision of the Commission of the European Union as well as standard contractual clauses.

If you use our Sample Request Form, we will transfer your personal data to the third country USA to our subsidiary for the purpose of providing the requested products.

The lawfulness of data processing of your personal data to the third country USA results from the fulfillment of (pre-) contractual measures upon your request.

4.6. When using our Literature Request  

Description and scope of processing
If you need product brochures on Neutrik products, you can request them by using the Literature Request Form. If you use the Literature Request Form, the personal data submitted with the request will be processed.

Following data are processed by us:

• First name
• Last name
• Company name
• E-mail adress
• Phone number (optional)
• Adress
• ZIP code
• Place
• Country
• Comment (optional)

Purpose of data processing
The processing of personal data serves exclusively to process and complete your product brochure request.

Legal basis for data processing
The legal basis is Art. 6 para. 1 lit. b GDPR ((pre-) contractual measures).

Processing Period
The above-mentioned data will be deleted as soon as they are no longer necessary for the purpose of their processing. For the personal data sent by e-mail or the request form provided, this is the case when the respective conversation with the user has ended. The conversation ends when it is clear from the circumstances that the matter in question has been finally clarified.

To whom do we transmit your data
Your data will not be transmitted to third parties.

Third Country Transfer
By using the request form, you transfer your personal data to the third country USA to Neutrik© US Inc. Your personal data will be stored on a server in Austria by Massive Art GmbH and your data will only be transferred to third countries in compliance with the data protection regulations of the GDPR. This is usually ensured based on an appropriateness decision of the Commission of the European Union as well as standard contractual clauses.

If you use our request form to request product brochures, we will transfer your personal data to the third country USA to our subsidiary to provide the requested brochures.

The lawfulness of the data processing of your personal data to the third country USA results from the fulfilment of (pre-) contractual measures upon your request.

4.7. When using our opticalCON Configurator

Description and scope of processing
We offer our customers the possibility to create offers and part numbers for our optialCON products by using the opticalCON Configurator. By using opticalCON Configurator, we only process your user account and access data.

Following data are processed by us:

• First name
• Last name
• E-mail adress
• Phone number (optional)

Purpose of data processing
Your personal data is processed exclusively for the purpose of providing the configuration service of our products.

Legal basis for data processing
The legal basis is Art. 6 para. 1 lit. b GDPR (implementation of (pre)contractual measures).

Processing Period
We store your personal data for the duration of our upright business relationship.

To whom do we transmit your data?
Your data will not be transmitted to third parties.

Third Country Transfer
Your personal data will not be transferred to third countries.

4.8. When using our CPS (Customized Products & Solutions) Services

Description and scope of processing
We use the CPS (Customized Products & Solutions) service for the quotation of our cable products. Our employees process the necessary customer contact data to prepare the offer. This service is exclusively available to customers.

Following data are processed by us:

• Company
• Customer number
• First name
• Last name
• Adress
• ZIP code
• Place
• Country

Purpose of data processing
The processing of your personal data is exclusively for the purpose of preparing offers and processing contracts with our customers.

Legal basis for data processing
The legal basis is Art. 6 para. 1 lit. b GDPR (implementation of (pre)contractual measures).

Processing Period
We store your personal data for the duration of our upright business relationship.

To whom do we transmit your data
In general, your personal data will not be transferred to third parties, unless the transfer is necessary to fulfill our contractual obligations (delivery).

Third Country Transfer
We do not transfer your personal data to third countries, unless this is necessary for the fulfilment of our contractual obligations, in particular the delivery of your order.

4.9. Registration for Product Training

Description and scope of processing
Customers can participate in our product trainings. Your contact data are processed for the implementation and especially for the preparation and coordination of the product training.

Following data are processed by us:

• First name
• Last name
• E-mail adress
• Country (optional))
• Text message (optional)

Purpose of data processing
Your personal data is processed exclusively for the administrative and organizational implementation of product training.

Legal basis for data processing
The legal basis is Art. 6 para. 1 lit. b GDPR (implementation of (pre)contractual measures) and Art. 6 para. 1 lit. f GDPR (legitimate interest). Our legitimate interest is to guarantee and provide the latest and most up-to-date technical information about our products.

Processing Period
We store your personal data until the product training is completed.

To whom do we transmit your data
Your data will not be transmitted to third parties.

Third Country Transfer
We do not transfer your personal data to third countries.

4.10. When using our Toolbox

Description and scope of processing
Customers can customize products within our Toolbox Services. For the performance of the contractual services, namely in particular for customizing products with our Toolbox, your contact data will be processed.

Following data are processed by us:

• E-mail adress

Purpose of data processing
Your personal data is processed exclusively for the fulfillment of our contractual obligations in connection with our Toolbox.

Legal basis for data processing
The legal basis for the data processing is based on Art. 6 para. 1 lit. b GDPR (implementation of (pre-)contractual measures).

Processing Period
We store your personal data for the duration of our upright business relationship.

To whom do we transmit your data
Your data will not be transmitted to third parties.

Third Country Transfer
We do not transfer your personal data to third countries.

5. How long will your data be stored?

Unless otherwise stated in point 4, we store your personal data only if this is necessary and as far as there is a contractual (business relationship) and/or legal obligation to keep records (commercial/tax law). Data that we process based on a consent given by you will be deleted at the latest after the revocation of your consent.

6. Is the processing of your data carried out with the help of processors?

Neutrik works with contract processors. These have been selected with utmost care and compliance with data protection requirements is ensured by so-called “contracts for commissioned data processing” and their regular review.

In connection with our websites, these are the following contract processors:

• MASSIVE ART WebService GmbH – For the provision, function, improvement, and maintenance of our websites
• TOWA GMBH – For our marketing performance
• SALESFORCE AG – For sending the newsletter (Double-Opt-In consent)
• GOOGLE – For statistical purposes (consent via banner)
• NEUTRIK© US INC. – For the processing and implementation of our request forms (Support, Sample,

With our contract processing we have concluded contracts according to Art. 28 GDPR. If our contract processors are located outside the territory of the EU/EEA, the legality of the data transfer to a third country is ensured with our contract processor by means of standard contractual clauses before the data is transferred to the third country, unless the legality of the data transfer can be guaranteed by an adequacy decision.

7. Cookies

What are Cookies?
Cookies are small text files that enable the web server to recognize a website visitor, information about the visited websites are stored in the web browser. Cookies can be divided into “session cookies” and “persistent cookies”. Session cookies are all those cookies that expire when a session is closed, i.e., they are only stored for the duration of the session. Persistent cookies, on the other hand, store the information collected over a longer period. Cookies can be set by website providers but also by third parties.

INTERNET EXPLORER
https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies

CHROME
https://support.google.com/chrome/answer/95647?hl=de&hlrm=de&safe=strict

SAFARI
https://support.apple.com/de-de/HT201265

FIREFOX
https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen

OPERA
https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen

Which Cookies do we use?
Click to check cookie settings

8. Do we transfer your data to third countries?

Neutrik also transfers your personal data to third countries. The transfer of your personal data is carried out in compliance with the data protection regulations.

The data protection regulations are usually ensured based on an adequacy decision of the Commission of the European Union as well as standard contractual clauses.

9. Do we useSocial Plug-ins?

No, we do not use social plugins on our websites.

Linking to social network providers
There is therefore no direct connection between your browser and the social network. Consequently, no data or information from you will be transmitted by Neutrik to the respective service provider or processed in any other way. Links on our web pages can be recognized by the following symbols:

Neutrik has no influence on the contents of these websites and does not assume liability for them. The respective provider of the linked website is responsible for the content and accuracy of the information provided.

10. Privacy Policy on the use of Google Analytics

Google Analytics
If you have given your consent, this website uses Google Analytics, a web analysis service of Google LLC. The responsible service provider in the EU is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”).

Description and scope of processing
Google Analytics uses cookies that enable an analysis of your use of our website. The information collected by means of the cookies about your use of this website is usually transferred to a Google server in the USA and stored there.

We use the function ‘anonymizeIP’ (so-called IP-Masking): Due to the activation of the IP-anonymization on this website, your IP-address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. The IP address transmitted by your browser within the scope of Google Analytics is not merged with other data from Google.

During your website visit, the following data, among others, is recorded:

• The pages you call up, your “click path”
• Achievement of “website goals” (conversions, e.g. newsletter registrations, downloads, purchases)
• Your user behavior (for example clicks, dwell time, bounce rates)
• Your approximate location (region)
• Your IP address (in abbreviated form)
• Technical information about your browser and the end devices you use (e.g. language settings, screen resolution)
• Your internet provider
• The referrer URL (via which website/advertising medium you came to this website)

Purpose of processing
On behalf of the operator of this website, Google will use this information to evaluate your (pseudonymous) use of the website and to compile reports on website activities. The reports provided by Google Analytics serve to analyze the performance of our website and the success of our marketing campaigns.

Receiver
Recipient of the data is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland as processor. For this purpose, we have concluded a contract with Google. Google LLC, headquartered in California, USA, and, where applicable, US authorities may access the data stored by Google.

Third Country Transfer
A transfer of personal data into the USA can not be ruled out.

Processing Period
The data sent by us and linked to cookies is automatically deleted after 14 months. Data whose retention period has been reached is automatically deleted once a month.

You can also prevent the collection of data generated by the cookie and related to your use of the website  (including your IP address) to Google and the processing of this data by Google by

• do not give your consent to the setting of the cookie or
• Download and install the browser add-on to disable Google Analytics here

You can also prevent the storage of cookies by adjusting your browser software accordingly. However, if you configure your browser to refuse all cookies, this may result in a limitation of functionality on this and other websites.

Legal basis and right of Withdrawal
The legality is based on Art. 6 para. 1 lit. a GDPR consent). You can revoke your consent at any time with effect for the future by accessing the cookie settings.

For more information about Google Analytics terms of use and Google’s privacy policy, please visit https://marketingplatform.google.com/about/analytics/terms/de/  and https://policies.google.com/?hl=en 

11. External Links

On our website you will find various links to other websites. We have neither influence nor control over the content and data protection regulations of these linked websites. We therefore recommend that you check the privacy policy of these websites when you access links.

12. Data Security